Help Center

1. Go to “My Account” page https://springtideresearch.org/my-account. 
2. Enter “Email Address” and “Password” under the registration section on the right-hand side. 
3. Select the ”Register” button. 
4. You will be redirected to my account’s page, where you can complete your profile by filling out the details under “Account Details” tab.  

1. Go to the resource product page. 
2. Select “Individual.” 
3. NOTE: If you are purchasing for a group please view How do I purchase resource for a group. 
4. Click “Add to Cart.” 
5. Proceed to checkout and complete the purchase. 
6. On the order success page and in an email confirmation, you will receive links to your resource.  

NOTE: If you are new to the website, you will need to register an account in order to complete purchases. 

1. Log in to your account via the “My Account” page https://springtideresearch.org/my-account.  
2. Navigate to your resource which is listed under “My Account.”   
3. Click on the “My Resource” tab to see your list of your resources. 
4. Click on the section you want to view, and the resource will start.  

NOTE: You must purchase the resource or have had a group leader purchase and invite you to the resource before you will be able to access it.  

1. Go to the resource product page you like to purchase. 
2. Select “Group.”
   • NOTE: The account which purchases the resource will automatically be made group leader, the group leader is the account which manages the group.
3. Add the estimated seats you plan to have.
4. Select “I want to” which will open a drop-down menu, then select “New Resource Group.”
5. Enter your resource’s group name.
6. Click “Add to Cart.”
7. Proceed to checkout and complete the purchase.
8. On the order success page, you will have links to your resource and group. You can go to your group and start adding people. 

To learn how to add people to your group go to How to add individuals to my group’s resource. 

1. After you log in, navigate to your group which is listed on your “My Account” page https://springtideresearch.org/my-account.  
2. Click on the “Manage Resource Groups” tab.
3. You should see your group listed. Select the group by clicking the name.
4. Select the “Enroll New User” button located on the right-hand side of the screen.
5. You have two options to add users:
   • Add them manually under “Add Users” tab.
   • Upload them by .csv file under “Upload via CSV” tab. f the individuals wish to add.
6. Once completed, select “Submit” (or “Upload” for a .csv file). The users will be added to the resource and they will receive an email invitation to join.

NOTE: All users will have to register an account to access their resource. To learn more, please visit How do I register?

1. Log in to your account via the “My Account” page https://springtideresearch.org/my-account.
2. Navigate to your group which is listed under “My Account.” 
3. Click on “Manage Resource Groups” tab.
4. You should see a list of groups listed by name. Select the group whose progress you wish to view by clicking the name.
5. On the left-hand side select “Report.” There you will be able to see all individuals’ progress within the resource. 

1. Log in to your account via the “My Account” page https://springtideresearch.org/my-account.
2. Navigate to your group which is listed under “My Account.”
3. Click on “Manage Resource Groups” tab.
4. You should see a list of groups listed by name. Select the group whose name or image you wish to edit by clicking the name.
5. In the right-hand corner select the “Edit Resource Group Details” link.
6. A pop-up window will appear for you to enter the new group’s name and/or image.
7. Select “Update” to confirm the changes. 

1. Log in to your account via the “My Account” page https://springtideresearch.org/my-account.
2. Navigate to your group which is listed under “My Account.”
3. ”Click on “Manage Resource Groups” tab.
4. Click on “Add More Seats” button located on the right-hand side.
   • NOTE: If you see the “Enroll Users” button then you have seats still available. The “Add More Seats” button only shows up if there are no more open seats available.
5. You will be redirected to the resource product page. Select “Group.”
6. Add the amount of seats you wish to add to your group.
7. Select “I want to” which will open a drop-down menu, then select “Increase Seats to Existing Resource Group.” 
8. Under the “Resource Group Name” drop down select the name of the group you wish to add seats to from.
9. Select “Add to Cart” and complete the purchase. 

NOTE: After you complete the purchase, you can go to your “Manage Resource Group” and add users.  

1. Log in to your account via the “My Account” page https://springtideresearch.org/my-account.
2. Navigate to your group which is listed under “My Account.”
3. Click on “Manage Resource Groups” tab.
4. You should see a list of groups listed by name. Select the group in which you wish to remove or replace users by clicking that group’s name.
5. You will see a list of users that are enrolled in your resource. Naviagate to the user you wish to remove and then select the “Remove” button located to the right.They will be removed from the resource. 

Note: Once the user is removed from the site, all their progress for this  resource will be deleted.  

1. Go to the resource product page you like to purchase.
2. Select “Group.”
3. Leave the seat to one. This will be your seat you are purchasing.
4. Select “I want to” which will open a drop-down menu, then select “New Resource Group.”
5. Enter your Resource Group’s name.
6. Click “Add to Cart.”
7. Proceed to checkout and complete the purchase.
8. On the order success page, you will have links to your resource and group. 
9. You will need to contact Customer Care department at 866-457-7927 or email them at care@springtideresearch.org to set up your group product page so individuals can purchase. Once the group’s product page is set up, a URL will be emailed to you.
10. Share the URL with individuals who need to purchase the resource.
11. Once they complete the purchase, you will see them added to your group.